FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Reach out to us at shop@govalvat.com or call +1 (206) 532-7297 and our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

Products

Are your products in stock?
Stock levels are updated in real time on each product page. If an item is out of stock, you may be able to sign up for a restock notification.

Do you offer discounts or promotions?
Yes! Sign up for our newsletter or follow us on social media to be the first to know about sales and special offers.

Contact Us

How can I reach your team?
We're happy to help! Email us at shop@govalvat.com or call +1 (206) 532-7297. We aim to respond within 1–2 business days.